Know Your Customer (KYC) Policy

Last updated: March 2025 • Required for full platform access

KYC verification is required to access full CardFi features including card issuance, higher deposit limits, and withdrawals. This process is mandatory under financial regulations and helps protect our users from fraud.

1. Why We Require KYC

CardFi is required to verify the identity of all users under applicable AML/CFT regulations. KYC helps us:

Prevent identity theft and account fraud
Comply with financial regulations in operating jurisdictions
Protect our users and the platform from criminal misuse
Enable card issuance through our banking partners
Unlock higher transaction limits for verified users

2. KYC Levels & Limits

Unverified — No KYC

Account created but identity not verified

Daily card spending up to $300
Monthly deposit up to $10,000 USDT
Single transaction up to $300
No withdrawal access
ATM withdrawals not available

KYC Verified — Identity Verified

Government ID + Selfie required

Daily card spending up to $1,000
Monthly deposit up to $25,000 USDT
Single transaction up to $1,000
Monthly withdrawal up to $20,000 USDT (min. $2)
Minimum deposit: $100 USDT
ATM withdrawals — Coming Soon
Full platform access & priority support

3. Required Documents

Identity Documents (one of the following):

Valid passport (all pages)
National identity card (front and back)
Driver's licence (front and back, if photo ID)

Selfie Requirements:

Clear, well-lit photo of your face
Holding your ID document next to your face
No hats, sunglasses, or face coverings
Photo must be live (not a photo of a photo)

4. Document Standards

All documents must be valid and not expired
Documents must be fully legible — all text must be clearly readable
Accepted formats: JPEG, PNG, PDF (max 10MB per file)
No photo editing, cropping of document edges, or filters
Documents must match the name used during registration

5. Verification Process

Submit documents through your KYC page in the dashboard
Automated initial scan (usually instant)
Manual review by our compliance team (1–3 business days)
Email notification of approval or rejection with reasons
If rejected, resubmit with corrected documents

6. Ongoing Monitoring

KYC is not a one-time process. CardFi may request updated documents if:

Your identity document expires
We detect unusual activity inconsistent with your profile
Regulatory requirements change
You request a significant increase in transaction limits

7. Data Security

All KYC documents are encrypted in transit and at rest. Access is strictly limited to authorised compliance staff. Documents are retained for a minimum of 5 years as required by law. See our Data Protection Policy for full details.

8. Failed Verification

If your KYC is not approved, we will notify you by email with the reason. Common reasons for failure include blurry documents, expired IDs, mismatched names, or unsupported document types. You may resubmit up to 3 times. If verification continues to fail, contact kyc@cardfi.online.

9. Privacy

Your KYC data will never be sold to third parties. It is used solely for identity verification and regulatory compliance. For full details, see our Privacy Policy.